Your Support Services - Online Guide Hub

Your Support Services, the online portal designed to give you all the information you need to make the best use of your account with us.

We will be constantly updating this portal to ensure that you have the latest information available to you at all times night or day - so please bookmark this page and ensure you come back and visit us.

Click below to view our guides

Email Help

Email Setup Guides

Help Me Setup My Email

Once your email has been set up in your control panel you may wish to set it up on a mail client or a mobile device, our extensive guides give clear instructions on how to achieve this.

Email Edit Guides

Edit My Email Settings

If you have moved your email from another supplier and configured your new mailbox in the control panel you can uses these guides to modify your settings so you can send and receive email on your email client or mobile device

POP to IMAP

POP to IMAP

if you have amended the mailbox type from pop-imap, you can use these guides to take a backup of your mail and amend the settings in your client

IMAP to POP

IMAP to POP

if you have amended the mailbox type from imap-pop, you can use these guides to take a backup of your mail and amend the settings in your client

Sending Port

Manage your mail filter

Use this guide to fully understand your mail filter features, from adding domains to whitelists, blocking words or phrases and viewing quarantined email

ox

Webmail

General information on how to use webmail

Sending Port

Amend My Email Sending Port

Some internet service providers will prevent you from sending mail on your mail client, this guide will show you how to amend the port for sending mail to allow mail to be sent via your mail client

SSL Port

Send & Receive Email via SSL

It is possible to both send and receive email encrypted with SSL from all modern email clients, this guide will show you how to amend your sending and receiving ports to achieve this

Sending Port

Microsoft Exchange Setup

Use this guide to configure youe excahnge mailbox

Sending Port

Your Email Control Panel

Full information on how to add mailboxes, mailinglists and access to intelligent setup guides

Domain Name Help

SSL FAQS

Domain Name Email Validation

SSL FAQS

Domain Name Trademarks

Domains General

General Domain FAQ's

Domains Whois

Domain Registration Details (WHOIS)

Domain Transfer

Domain Transfers

Domain Transfer

Contact Us By Fax Or PDF

DNS Help

DNS

DNS Overview

This guide will take you through the meaning of all DNS records and give comprehensive instructions on how to Add/Edit & delete records via your control panel

DNS

Add a Subdomain

This guide will take you through creating a subdomain in DNS then creating the folder in your webspace.

DNS

Office 365

This guide will take you through configuring DNS for Microsoft Office 365 including, Verifying your domain name, Exchange Online, Lync Online and Sharepoint Online.

Office 365 Help

General

General

Information about login, reseting passwords and new users

mail

Mail

Access your email, online, ondesktop and on mobile

suite

Office Suite

Access the Office Suite online, on desktop or on mobile

 

onedrive

One Drive

Access the your onedrive online, on desktop or onmobile

 

Hosting Help

FTP

External FTP Guides

If you have finished designing your website you can use these guides to upload it to the internet using a range of FTP clients

CPFTP

Wordpress Guides

Use these guides for assistance with your Wordpress version 3 and 4.

WordPress & InstaSite Help

WordPress Help Guides

Help Guides

Video and Step By Step Guides on wordpress including Install,Settings and Managing users in WordPress version 3 & Version 4

Word Press Plugins

Plugins

Recommended Plugins for your WordPress Site

Word Press Themes

Themes

Recommended Themes for your WordPress Site

Word Press FAQ

FAQs

Answers to Your Frequently Asked Questions

blog

Create a Blog

Create a wordpress blog in 6 simple steps

instasite

InstaSite

How to quickly update your InstaSite

Server Help

cpanel

CPanel

View our extensive step by step guides and video turorials on CPanel, Including (Login, FTP, Backups, Stats) and more.

Plesk

Plesk

View our extensive step by step guides and video turorials on PLESK, Including (Login, FTP, Backups, Stats) and more.

dadmin

Direct Admin

View our extensive step by step guides and video turorials on Direct Admin, Including (Login, FTP, Backups, Stats) and more.

Virtuozzo

Virtuozzo

View our extensive step by step guides and video turorials on Windows & Linux Virtuozzo , Including (Login, FTP, Backups, Stats) and more.

Putty

Putty

View our extensive step by step guides and video turorials on Putty

WHM

WHM

View our extensive step by step guides and video turorials on WHM

Servers

Your Server Control Panel

Full information on managing your server including, KVM over IP, Alerts and Monitoring

SSL (Secure Socket Layer) Help

ssl

Your SSL Control Panel

How To Manage Your Services

email

EMAIL

servers

DEDICATED SERVERS

ssl

SSL

Office 365

Office 365

Full information on logging into Office 365 and using your domain with Office 365

VPS

Virtual Servers

Full information on your VPS, including control panel info, reboot & rebuild

CLOUD

Cloud Servers

Full information onyour Cloud Server, including, action log, start, stop and control panel info

Welcome to Your Support Services

We aim to provide the best possible support to our customers. Never more than one click away, our online support manuals bring you the answers to any queries you may have quickly and easily.

We hope that you find Your Support Services a valuable and useful resource but if you feel that there is some information missing that would be of benefit to you, or any of our customers, then please let us know. We really welcome your feedback.