Do You Need To Contact Us By Fax or PDF?

Movement of domains, account changes and account merges

If you need to contact us, or if we have asked you to contact us by fax or PDF there may be some specific pieces of information and/or additional documentation we require to complete your request.

Please use this guide when compiling your correspondence so that all the information is correct first time, thus reducing the time it takes us to complete your request.

Why do I have to do this?

We take the security of customer products, data and intellectual property very seriously at all times.
If as a company we failed to carry out these processes we would endanger both customer’s information and intellectual property. Imagine your valuable domain name or personal information was taken by someone else because we didn’t follow these procedures!

So please take the time to read through this guide - choose the section that applies to you and provide the correct details. We will aim to process this as quickly as possible.

Please follow these steps in order to process your request quickly.

1

    Check which section applies to you:

    A -  Movement of Domain(s) and/or Packages between Accounts

    B - Change of Account Details

    C - Accounts Merge

2

Follow the instructions in that section and collect your information in full. Ensure your faxes or PDF’s are signed; we will not accept any documents without signatures

3

Send us your information by fax or control panel ticket.
All faxes/PDF’s should either be faxed to (0) 141 931 6785 (use +44 if you are outside the UK) or attach to a ticket logged to our support team through your control panel

A - Movement of Domain(s) and/or Packages between Accounts

In order to move domains between accounts, we need to receive signed authorisation from the current account owner, the new account owner and the legal registrant of the domain/s (if different from the account owners). The letters need to be:

1) Signed
2) State the domain name(s) to be moved
3) State the name of the new owner
4) Include photographic ID (passport or driving license) from the relevant party. If the owner is not an individual, the letter should be on their company headed paper.

In addition, the new owner needs to provide contact details for the creation of the new account (if they aren't an existing customer).

Contact Name:
Company Name:
Full Postal Address:
Contact Telephone Number:
Contact Email Address:

AIl/faxes/PDF’s should either be faxed to (0) 141 931 6785 (use +44 if you are outside the UK) or attached to a ticket logged to our support team through your control panel or support area.

We would advise you to check the whois for your domain to see who the legal registrant is, if you are unsure, you can use any whois, i.e. http://whois.domaintooIs.com/ or http://www.geektools.com/whois.ph

Please remember if you need to change the legal registrant on your .uk domain you will need to request this in a ticket logged to our support team through your control panel or contact Nominet to do this, www.nic.uk/registrants. You can change the legal registrant on your other domains through your control panel.

Please note that it is not always possible to move associated packages between accounts, if you have any associated packages you wish to move please contact us and we will advise whether this will be possible.

B - Change of Account Details

This should be used for any Reseller account contact updates, or where it has not been possible to complete security on the account.

If your account is in your company name you must send the fax/PDF to us on your company headed paper. If your account is in your name, we require a copy of your photo id, either drivers licence or passport.

Make sure you state the details you wish to have updated on your account. For every account our minimum contact requirements are contact name, company name (if applicable), full postal address, contact email address and phone number.

If you require us to send you a ‘password reset form’ via website please provide an email address and state you wish to receive this form.

C - Account Merge

First of all you need to make sure all your accounts have exactly the same contact details.

If your accounts are in your company name please ensure your fax/PDF is on your company headed paper.
If your accounts are in your individual name, we require a copy of your photo id, either passport or drivers licence.

Clearly list the accounts you wish to merge, by listing either the account numbers or account usernames, stating which account you wish to be the master account (i.e. which control panel access and customer number you wish to keep after the merge is complete).

Information submitted on this page is subject to our privacy policy

Information submitted on this page is subject to our privacy policy

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