Account
You can access your Account Settings from the "left hand" or "main screen" navigation
Q Set New Holding URL
Select "Account Config" from the Left Hand Navigation Menu
From the "Holding page URL" page enter your Holding Page URL and click "Change Holding Page"
You will be presented with a success message
Q Set Default Name Servers
Select "Account Config" from the Left Hand Navigation Menu
From the "Default Nameservers" section enter the nameservers you wish to register all domains under and click "Update Nameservers"
You will be presented with a success message
Q Set A Default Zone File
Select "Account Config" from the Left Hand Navigation Menu
From the "Default Zone Records File" section select the domain with the zonefile you require as Default and click "Update Default Zone File"
You will be presented with a success message
Q Reset Password
Select "Account Config" from the Left Hand Navigation Menu
From the "Change Reseller Password" section enter your current username, old password and new password then click "Update Password"
You will be presented with a success message
Q Default Contacts
Select "Account Config" from the Left Hand Navigation Menu
From the "Default Contacts" section select the contacts you wish to set as default for "Admin" and "Technical" and click "Change"
You will be presented with a success message
Q Reseller Email address
Select "Account Config" from the Left Hand Navigation Menu
From the "Reseller Email Address" section add change your default email address and click "change Email"
You will be presented with a success message
Q Price List
Select "Your Price List" from the Left Hand Navigation Menu
A price list for all your services will be displayed
Q Add Funds
Select "Add Funds" from the Left Hand Navigation Menu
If you have a card on the system click "Use this card", If not enter new card details"
Enter the value of funds you want to add to your account and click "Submit"
You will be presented with a success message
Q View Transactions
Select "view Transactions" from the Left Hand Navigation Menu
You can enter a date range to search by entering dates and clicking "Submit"
Your Search Criteria will be displayed below
You can view an invoice by clicking on the link under the "Detail" heading
The Invoice will be displayed on the screen
Q Add New Contact
Select "Manage Contacts" from the Left Hand Navigation Menu
Click "Create a Contact"
Complete the form and click "Submit Contact Details"
You will be presented with a success message
Click "Login" to log into this users control panel, full information on YOUR CP can be found here
Q Manage Existing Contact
Select "Manage Contacts" from the Left Hand Navigation Menu
Click "Manage" beside the contact you wish to manage
Make changes and click "Submit Contact Details"
You will be presented with a success message
Click "Login" to log into this users control panel, full information on how YOUR CP works can be found here
Q Delete Contact
Select "Manage Contacts" from the Left Hand Navigation Menu
Click "Manage" beside the contact you wish to manage
Click "Delete Contact"
You will be presented with a success message
Q Configure End User Control Panel
Select "End User CP Setup" from the Left Hand Navigation Menu
From the "Choose A Colour Scheme" Section select a colour scheme
From the "Display your Logo" Section, highlight, "Please Use My Logo" and click "Browse
Find your Logo on your computer and click "Open"
From the "Details to display on the end user control panel" Section select the details you want to show and enter the details (clicking example shows where they will display on YOUR CP)
Click "Save Changes"
View your changes by clicking "Preview Change"
If you are happy with the preview click "Push all changes live" to make the changes live for your user
Q Finances (Account Balance)
Select "Finances" from the Left Hand Navigation Menu
You will be given info on the value of funds in your account
Q Finances (Balance Warning)
Select "End User CP Setup" from the Left Hand Navigation Menu
Enter the value you want to receive Low balance warnings for and click "Update"
You will be presented with a success message
Q Export to CSV
Packages
To export your packages click Packages >> Export All
You will now have a CSV export of all your Packages
Domains
To export your Domains click Domains >> Export All
You will now have a CSV export of all your Domains
Contacts
To export your contacts click Account >> Export All Contacts
You will now have a CSV export of all your Packages
Transactions
To export your Transactions click Account >> Export All Transactions
You will now have a CSV export of all your Packages
Q Manage (Add) Users
Select "Multi User Access" under the Account section on the Left Hand Navigation Bar
Click "Create New User"
Complete the form with the access levels you wish to give the new user and click "Submit User Details"
You will be presented with a success messange and the new user can access the control panel with the credentials you set up
Two Factor Authentication (2FA)
Information on how to set Two Factor Authentication for the first time can be found by visiting our setup guide.
Q Authentication Settings
From this page you can configure two factor authentications for each user before they access the control panel. There are 3 Options available to you.
No Two Factor Authentication:
The user will only be required to enter their username and password.
Per User Two Factor Authentication:
This allows the primary user to apply 2FA only to selected users or secondary users to enable 2FA.
Enforced Two Factor Authentication:
This requires every user to use 2FA.
Select how you want users to authenticate and how often within 24 hours you want a token submitted, then click submit.
User Two Factor Authentication settings can be configured from the “Multi Users Access” Section
Q Enable and Disable 2FA
Users can enable and disable 2FA using the steps below, Users should note if the primary user has enforced 2FA you cannot disable 2FA on login.
Check the box beside “Use Two Factor Authentication” to enable 2FA.
Uncheck the box beside “Use Two Factor Authentication” to disable 2FA.
Q Reset Two Factor Authentication
Users may need to reset the 2FA token if they have a new mobile or authentication device.
Click on “Reset Two Factor Authentication”.
On their next login users will be prompted to setup a new token to use 2FA within the Easyspace control panel. If you are resetting 2FA your own user, setup a new token by clicking “Setup Now”
Help on how to set up a new token can be found by visiting our Setup 2FA for first time use or if the authentication status has been reset Guide
Q Set and Clear a Temporary Pass
Users may need to set a temporary pass if they have lost their mobile device and need control panel access.
Set the date you want the temporary pass to expire.
The date the temporary pass has been set until will be displayed.
To clear a temporary pass, click “Clear Temporary Pass”.