Reseller Control Panel 

Account

1

You can access your Account Settings from the "left hand" or "main screen" navigation

Q Set New Holding URL

1

Select "Account Config" from the Left Hand Navigation Menu

2

From the "Holding page URL" page enter your Holding Page URL and click "Change Holding Page"

3

You will be presented with a success message

Q Set Default Name Servers

1

Select "Account Config" from the Left Hand Navigation Menu

2

From the "Default Nameservers" section enter the nameservers you wish to register all domains under and click "Update Nameservers"

3

You will be presented with a success message

Q Set A Default Zone File

1

Select "Account Config" from the Left Hand Navigation Menu

2

From the "Default Zone Records File" section select the domain with the zonefile you require as Default and click "Update Default Zone File"

3

You will be presented with a success message

Q Reset Password

1

Select "Account Config" from the Left Hand Navigation Menu

2

From the "Change Reseller Password" section enter your current username, old password and new password then click "Update Password"

3

You will be presented with a success message

Q Default Contacts

1

Select "Account Config" from the Left Hand Navigation Menu

2

From the "Default Contacts" section select the contacts you wish to set as default for "Admin" and "Technical" and click "Change"

3

You will be presented with a success message

Q Reseller Email address

1

Select "Account Config" from the Left Hand Navigation Menu

2

From the "Reseller Email Address" section add change your default email address and click "change Email"

3

You will be presented with a success message

Q Price List

1

Select "Your Price List" from the Left Hand Navigation Menu

2

A price list for all your services will be displayed

Q Add Funds

1

Select "Add Funds" from the Left Hand Navigation Menu

2

If you have a card on the system click "Use this card", If not enter new card details"

3

Enter the value of funds you want to add to your account and click "Submit"

4

You will be presented with a success message

Q View Transactions

1

Select "view Transactions" from the Left Hand Navigation Menu

2

You can enter a date range to search by entering dates and clicking "Submit"

3

Your Search Criteria will be displayed below

4

You can view an invoice by clicking on the link under the "Detail" heading

5

The Invoice will be displayed on the screen

Q Add New Contact

1

Select "Manage Contacts" from the Left Hand Navigation Menu

2

Click "Create a Contact"

3

Complete the form and click "Submit Contact Details"

4

You will be presented with a success message

5

Click "Login" to log into this users control panel, full information on YOUR CP can be found here

Q Manage Existing Contact

1

Select "Manage Contacts" from the Left Hand Navigation Menu

2

Click "Manage" beside the contact you wish to manage

3

Make changes and click "Submit Contact Details"

4

You will be presented with a success message

5

Click "Login" to log into this users control panel, full information on how YOUR CP works can be found here

Q Delete Contact

1

Select "Manage Contacts" from the Left Hand Navigation Menu

2

Click "Manage" beside the contact you wish to manage

3

Click "Delete Contact"

4

You will be presented with a success message

Q Configure End User Control Panel

1

Select "End User CP Setup" from the Left Hand Navigation Menu

2

From the "Choose A Colour Scheme" Section select a colour scheme

3

From the "Display your Logo" Section, highlight, "Please Use My Logo" and click "Browse

Find your Logo on your computer and click "Open"

4

From the "Details to display on the end user control panel" Section select the details you want to show and enter the details (clicking example shows where they will display on YOUR CP)

5

Click "Save Changes"

6

View your changes by clicking "Preview Change"

7

If you are happy with the preview click "Push all changes live" to make the changes live for your user

Q Finances (Account Balance)

1

Select "Finances" from the Left Hand Navigation Menu

2

You will be given info on the value of funds in your account

Q Finances (Balance Warning)

1

Select "End User CP Setup" from the Left Hand Navigation Menu

2

Enter the value you want to receive Low balance warnings for and click "Update"

3

You will be presented with a success message

Q Export to CSV

Packages

1

To export your packages click Packages >> Export All

2

You will now have a CSV export of all your Packages

Domains

1

To export your Domains click Domains >> Export All

2

You will now have a CSV export of all your Domains

Contacts

1

To export your contacts click Account >> Export All Contacts

2

You will now have a CSV export of all your Packages

Transactions

1

To export your Transactions click Account >> Export All Transactions

2

You will now have a CSV export of all your Packages

Q Manage (Add) Users

1

Select "Multi User Access" under the Account section on the Left Hand Navigation Bar

2

Click "Create New User"

3

Complete the form with the access levels you wish to give the new user and click "Submit User Details"

4

You will be presented with a success messange and the new user can access the control panel with the credentials you set up

Multi Factor Authentication (MFA)

Information on how to set Multi Factor Authentication for the first time can be found by visiting our setup guide.

Q Authentication Settings

From this page you can configure multi factor authentications for each user before they access the control panel. There are 3 Options available to you.

No Multi Factor Authentication:
The user will only be required to enter their username and password.

Per User Multi Factor Authentication:
This allows the primary user to apply MFA only to selected users or secondary users to enable MFA.

Enforced Multi Factor Authentication:
This requires every user to use MFA.

1

Select how you want users to authenticate and how often within 24 hours you want a token submitted, then click submit.

User Multi Factor Authentication settings can be configured from the “Multi Users Access” Section

Q Enable and Disable MFA

Users can enable and disable MFA using the steps below, Users should note if the primary user has enforced MFA you cannot disable MFA on login.

1

Check the box beside “Use Multi Factor Authentication” to enable MFA.

2

Uncheck the box beside “Use Multi Factor Authentication” to disable MFA.

Q Reset Multi Factor Authentication

Users may need to reset the MFA token if they have a new mobile or authentication device.

1

Click on “Reset Multi Factor Authentication”.

On their next login users will be prompted to setup a new token to use MFA within the Easyspace control panel. If you are resetting MFA your own user, setup a new token by clicking “Setup Now”


Help on how to set up a new token can be found by visiting our Setup MFA for first time use or if the authentication status has been reset Guide

Q Set and Clear a Temporary Pass

Users may need to set a temporary pass if they have lost their mobile device and need control panel access.

1

Set the date you want the temporary pass to expire.

2

The date the temporary pass has been set until will be displayed.

3

To clear a temporary pass, click “Clear Temporary Pass”.

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